Refund policy
Online Store Return & Refund Policy
Final Sale Policy
All products purchased through the VIDA Dermatology online store are final sale and are not eligible for refunds, returns, or exchanges. Due to the nature of medical-grade skincare products, we cannot accept products that have left our facility.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order at info@vidadermatology.com.
To help us investigate your claim, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, if applicable.
Once reviewed, we will determine the appropriate resolution, which may include a replacement product or refund at our discretion.
Allergic Reactions
Individual skin responses to skincare products can vary. If you experience an unexpected reaction within the first 48 hours of using a product, discontinue use immediately and contact us at info@vidadermatology.com.
We may request additional information, including photographs or documentation from a healthcare provider, to help assess your concern. Each case will be reviewed individually, and any resolution will be determined at the sole discretion of VIDA Dermatology.
Order Verification
Refunds, replacements, or credits will only be considered for purchases that can be verified through our order system. VIDA Dermatology reserves the right to decline requests where purchase information cannot be confirmed or where fraudulent or abusive activity is suspected.
Return Abuse
To protect the integrity of our return process, VIDA Dermatology reserves the right to refuse refunds, replacements, or future orders where there is evidence of excessive, abusive, or fraudulent claims.
Contact Us
If you have any questions regarding your order or this policy, please contact us at info@vidadermatology.com.